About BLVCK Paris
More than a color, Blvck it’s a lifestyle. Blvck challenges the fashion world with luxurious, yet affordable clothing and lifestyle products. From visual content to merchandise, Blvck strives to pioneer a new type of lifestyle focused on quality and design.
The ‘All Black Lifestyle’ is a culture shift to live life on your own terms free from vanity. The generic styles of traditional fashion have become obsolete, it’s time to Blvckout your life.
Overview
Blvck needed to find a solution to reduce returns and decrease customer doubts related to sizing. After implementing Sizefox with the goal of providing accurate size recommendations to their customer, Blvck managed to successfully decrease the amount of size-related questions addressed to their customer support.
The Challenge
As a direct-to-customer brand selling mainly online, Blvck gets a large amount of customer requests about sizing. In spite of having size guides implemented on their product pages, they realized this was not the most user-friendly method to support the buyer with accurate size recommendations.
They were therefore keen on looking for an interactive and fast method to assist customers and reduce returns due to sizing.
“The Sizefox team was great at helping and making the implementation of the app seamless. The app is very easy to use and doesn’t take long to install.” – Steffi Ohayon, Head of Growth
The Solution
After setting up Sizefox, Blvck customer service has been able to focus on other tasks, saving time and resources. First-time customers are now more comfortable buying knowing they can get a good recommendation for their size.
“Sizefox is a great and easy solution to install for any brands selling mainly online and looking to improve the customer’s experience!” – Steffi Ohayon, Head of Growth
The desired outcome was to find a fast and very user-friendly solution to help customers find the right size for them. Sizefox has definitely helped and the Team behind Blvck is very happy with the results.
Blvck at a glance
Blvck is currently available worldwide through their online shop, and operates worldwide and have stores in Tokyo, Taipei, Hong Kong, Miami and others
The Head of Growth at Blvck is Steffi Ohayon, in charge of the distribution channels, responsible for distributors in different markets and focussing on finding solutions to optimize operations as the business continues to scale.
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